- Problem
- Faculty Members Housing is a large occupied residential environment where soft services — cleaning in particular — strongly shape daily resident experience. Requests came through scattered channels, were assigned manually, and closed without a documented record, so quality was judged rather than measured.
- Concept
- A digital system covering the full service cycle for residents: submit a request, identify the building and unit, choose a time, schedule and assign the task, execute in the field, update status, and close with visual verification — with tracking and follow-up throughout.
- My role
- Defined the concept and operating model, designed the service cycle, and led development.
- Operational value
- Easier requests for residents, clearer service categorization, status visibility, better coordination with service teams, and measurable follow-up within Faculty Members Housing.